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Important notices including new arrival

Forum Details
Title [RETURN POLICY]
Posted by KSTARHIT (ip:)
  • Rate 0points  
  • Date 2019-02-27
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If for any reason you are not satisfied with your order, please email kstar@kstarhit.com and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Returns must be made within 7 days of purchase.

 

* NOTE : Shipping fees are not refunded and all merchandise must be unworn and in the same condition it was received.

 

For the recommended return procedure for suspected faulty goods please email us at: kstar@kstarhit.com.

 

HOW TO RETURN ITEMS

Contact us through an e-mail with order number.

Products must be returned in the original box and/or packaging. If you do not have the original packaging, please let us know. We will give you the further instructions.

The return address will be provided in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice.

Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

* NOTE : We are unable to offer exchanges at this time, however we do accept returns!

 

 

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