* 본 상품의 발매일이 2022년 10월 17일인 상품입니다. * 본 상품은2022년 10월 18일부터 주문/결제 순으로 순차 발송됩니다.
* 본 상품은 예약상품으로 제작사 주문사정에 따라 주문이 취소될 수 있음을 알려드립니다. * 예약상품과 다른 상품을 함께 주문 시 예약상품 발송일에 맞추어 함께 발송됩니다.
* 군부대 발송 불가입니다. * 상기 사양 및 발매일은 추후 제작상의 사유로 변경 될 수 있습니다. * 사이즈 및 구성내용은 제작사 사정에 따라 변경될 수 있습니다. * 외부 케이스는 상품을 보호하기 위한 보호제입니다. (케이스의 경미한 스크레치 및 변색 등은 교환 및 반품이 되지 않습니다.) ▶ 버전 랜덤 발송되는 상품입니다. ▶ 앨범 2장 이상 구매 시, 앨범커버 버전 중복될 수 있습니다. :)
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추후 업데이트 예정
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- 총 5종 - 포토북: 각 버전 1종 / W 139 X H 138 (mm) / 16 pages - CD-R: 1종 - 포토카드: 25종 중 랜덤 2종 (개인 1, 유닛 1) / W 55 X H 85 (mm) - 엽서: 5종 중 랜덤 1종 / W 138 X H 100 (mm)
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.