* This product has a release date of December 28, 2022. * This product willbe shipped sequentially fromDecember 28, 2022 in the order of order/payment.
* Please note that this product is a reserved product and may be canceled depending on the manufacturer's order circumstances. * When ordering the reservation product and other products together, they will be sent together according to the date of shipment of the reservation product.
* Cannot be sent to military bases. * The above specifications and release date may be changed later for production reasons. * Size and composition are subject to change depending on the circumstances of the manufacturer. * The outer case is a protective agent to protect the product. (Slight scratches and discoloration of the case cannot be exchanged or returned.)
***Benefit: Photocard set (both sides, 1Pcs per member * 9 people) ------------------------------------------------------------ ------------------------------------------------------------ ------
[ Product composition ]
1. Package: 215 X 311 X 53 mm 2. Desk calendar: 170 X 230 mm / 14p 3. Hardcover Diary: 174 X 233 mm / 120p 4. Postcard + paper bag -Paper bag: 130 X 180 mm / 1pc -Postcard: 102 X 160 mm / 13pcs 5. A3 folding poster: 287 X 400 mm / 2pcs 6. Sticker SET: 200 X 287 mm / 2pcs 7. A4 poster SET: 200 X 287 mm / 13pcs 8. Mini brochure: 174 X 233 mm / 16p 9. Photo Card Pack -Transparent etiquette photo card: 55 X 85 mm / 9pcs -Concept photocard: 55 X 85 mm / 9pcs 10. Four Cut Photo Stickers: 50 X 150 mm / 9pcs 11. NCT 127 Adventure SET -NCT 127 World Map: 200 X 286 mm / 1pc -Captain License Note: 87 X 125 mm / 1pc -Ticket: 55 X 85 mm / 9pcs
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.